Terms of Service

These Terms of Service (“Terms”) govern your use of the GoBookka platform operated by Ortabe Pty Ltd (ABN 42 127 621 998) (“GoBookka”, “we”, “us”). By creating an account or using the platform, you agree to these Terms.

These Terms apply to two types of users: business operators (“Tenants”) who manage a booking page, and end-user customers (“Customers”)who make bookings through a Tenant’s page.

To create a Tenant account you must provide a valid email address, business name, and a payment method. You must be 18 years or older and authorised to bind the business entity to these Terms.

You are responsible for maintaining the security of your account credentials. Notify us immediately at legal@gobookka.com if you suspect unauthorised access.

There is no trial period and no monthly flat fee. You are only charged when you earn. Platform fees are as follows:

• 1.5%of the transaction value on payments processed through Stripe Connect (on top of Stripe’s own processing fees).
• $0.50 AUD per cash or bank transfer settlement recorded through the platform.
• ~10¢ AUD per SMS notification sent on your behalf.

Fees are deducted from your prepaid credit balance as they are incurred. A live balance is available in your dashboard at all times. All prices are in AUD and include GST where applicable.

Platform fees are deducted from a prepaid credit balance. Credit top-ups are charged to your saved payment method at the time you request them. Top-up credit does not expire and is non-refundable — it cannot be withdrawn, transferred, or redeemed for cash, including on account closure. Promotional credit (for example launch or referral credit) may carry its own stated expiry. Prices are in Australian dollars and inclusive of GST where applicable.

You may delete your Tenant account at any time from Settings → Delete business or account (or by emailing legal@gobookka.com). There is no cancellation fee. You will be charged for confirmed bookings up to the deletion date and then no further charges will apply.

Deleting your business takes your booking page and API offline immediately, cancels your upcoming bookings, and notifies the affected Customers. You have a 7-day grace period to change your mind and restore the business by signing in; after that, all business data is permanently and irreversibly erased in accordance with our Privacy Policy. Individual team members can likewise delete their own login at any time.

We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain unpaid after 14 days following a billing notice.

As a Tenant you agree to:

• Only use GoBookka for lawful purposes in connection with your genuine business operations.
• Comply with the Australian Consumer Law, including providing accurate service descriptions, honouring confirmed bookings, and clearly communicating cancellation policies to Customers.
• Comply with the Privacy Act 1988 when collecting Customer intake information through your booking forms. You are a separate data controller for the personal information you collect about your Customers.
• Not use GoBookka to send spam, conduct phishing, or distribute malware.
• Maintain a valid ABN and remit GST as required by the A New Tax System (Goods and Services Tax) Act 1999.

When a Customer makes a booking through a Tenant’s page, the booking contract is between the Customer and the Tenant. GoBookka acts as a technology intermediary and is not a party to that contract.

Cancellation and refund rights for Customers are governed by the Tenant’s stated policy and the Australian Consumer Law. GoBookkadoes not process Customer refunds directly — refunds are handled through the Tenant’s Stripe Connect account.

Payment processing is provided by Stripe. By connecting a Stripe account you also agree to Stripe’s Terms of Service and the Stripe Connected Account Agreement. GoBookka is not responsible for Stripe service outages or payment failures.

GoBookka retains all intellectual property rights in the platform. You retain ownership of your business data and Customer data. You grant GoBookka a limited licence to process your data solely to provide the service.

You may not copy, modify, reverse-engineer, or create derivative works of the GoBookkaplatform.

The platform is provided “as is”. We do not guarantee that GoBookka will be available 100% of the time. We aim for 99.5% monthly uptime but provide no formal SLA at this stage.

To the maximum extent permitted by law, GoBookka’s total liability to you for any claim arising out of or related to these Terms or the platform is limited to the amount you paid to GoBookka in the 3 months preceding the event giving rise to the claim.

Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law, including statutory guarantees for services.

We may update these Terms by posting a revised version at gobookka.com/terms and notifying Tenants by email at least 14 days before material changes take effect. Continued use of the platform after the effective date constitutes acceptance.

These Terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of New South Wales.

Ortabe Pty Ltd
Email: legal@gobookka.com
Phone: 0481 436 668
Address: PO Box 823, Bondi Junction NSW 1355, Australia